Professional Achievements - Nick Keca

Professional Achievements

Example #1: Performance Development

In this challenging change programme my executive remit was to turnaround and develop the capability and performance of a multinational operating division employing 1,800 staff across multiple sites in Belgium, Netherlands, and Denmark. This role had full P&L accountability to €100M.

Success Outcomes:

From a starting point of chronic employee relations, service delivery failure, client dissatisfaction, and negative financial performance, I led the transformation of a loss-making business to double-digit EBITDA by successfully completing a significant restructuring programme reducing headcount by 50% and negotiating with multiple trades Union in a Collective Bargaining arrangement; converted negative client relationships and increasing net promoter score (NPS) and C-Sat across the client portfolio.

Example #2: Performance Development

Senior client facing account management remit to develop the customer proposition for a strategically important telco client account employing 1,000+ FTE across multiple UK sites. This role had P&L accountability to c£70m.

Success Outcomes:

From a position of protracted chronic service delivery failure, significant client dissatisfaction, and poor financial performance, I led a dysfunctional, under-performing, multi-disciplinary international team through multiple phases of complex change needed to transform the customer service proposition into the world class service it became. This involved the turn-around an under-performing business, reducing costs by 35% and converting significant operating losses to 23% EBITDA, while improving customer experience to 95% RFT, increasing NPS, and delivering service levels well beyond contractual obligations.

Example #3: Performance Development

In a small, innovative professional services business – designed and developed automated digital web applications and bespoke workflow/document management systems supporting regulated consumer complaints about financial services products.

Created a new model (legal services firm specialising in civil litigation) enabling the client to reduce direct costs by 70% while improving compliance and customer satisfaction.

Designed and developed a fully automated e-Commerce portal linking the retail cusomter directly to inventory, logistics and payment systems.

Example #4: Turnaround

In a complex manufacturing company – turned-around an under-performing business acquired from an administrator within three months with limited working capital; improving profitability from loss to 9% NPBIT within Y1; developing new products and securing multi £M new sales contracts with major international OEMs/contractors.

Personal Achievements

…Ironman Triathlon World Championships, Hawaii

In a moment of madness a friend convinced me to ‘have a go’ at triathlon – a seemingly unrealistic goal for an unfit, over-weight, non-athletic, smoker – which summed me up nicely at the time.

I don’t recall what swung the deal but I stopped smoking, lost 70lbs, secured sponsorship, and competed in the Ironman World Championships (held in Hawaii) just nine months later – finishing in the top 10%. No mean feat in 95 degrees of heat and 90% humidity!

Reflecting on the experience I had an epiphany that changed my life: –

  • Set ‘audiacious goals’. We are incredibly adaptive and even the most challenging goals are possible. With commitment, hard-work and planning, you can achieve anything.
  • Have a life-plan. No matter how vague, some sort of plan is better than drifting through life with no plan at all.

…My Everest

Having left school with barely a single useful qualification, and little or no confidence in my ability, I’ve graduated with three degrees, including an Executive Doctorate in Organisation Psychology – all by part-time study. So, perhaps my Careers Tutor got it wrong when he said I’d “never amount to much”!