Professional Profile – Nick Keca
Give me a lever and a place to stand and I will move the world… Archimedes
Outcome oriented, transformational change and performance improvement professional with a broad range of cross-functional capabilities, leading major transformation and business change programmes supporting: customer services, business process outsourcing, technology transformation, organisation design, and target operating model development.
Strong business leader with career long exposure to a global arena, building internal and external relationships with corporate stakeholders spanning C-level board members to associates.
Organisational Psychologist specialising in developing performance through collaborative working between distributed, multi-disciplinary, virtual teams. Acute awareness of cultural, organisational, and functional diversity.
Industry sector experience:
Dec 2011 to present – Scire Quam Ltd
Providing interim management support to enterprise wide performance development programs in a variety of environments and industry sectors including: engineering manufacturing, Business Process Outsourcing, customer services, financial services, legal services, and higher education.
Aug 2008 to Mar 2011 – SITEL Corporation
Global Business Process Outsourcer (BPO) with revenues of US$1.5Bn, employing c60,000 staff, in 127 sites based in 26 countries and supporting the world’s biggest brands with the most sophisticated customer service solutions. Details of roles within Sitel as follows: –
Jan 2010 to Mar 2011 – Director, Global Transformation and Process
Enterprise-wide remit to develop an innovative new business model for this global BPO organisation and encapsulating all mission critical business activities, including: client proposition, product development, commercial, financial and operational processes, technology, infrastructure, and the employment proposition.
Mar 2010 to Mar 2011 (role ran concurrently with the role above) – Director & General Manager, Benelux and Nordics
Brussels based regional remit to develop the capability of an under performing operating division with revenues of €100M and 1,800 staff across multiple sites in Belgium, Netherlands and Denmark. This role had full P&L ownership.
Aug 2009 to Jan 2010 – Managing Director, Northern EMEA
Reporting to President and CEO
Aug 2008 to Aug 2009 – Regional Director, UK & Ireland
Jan 2008 to Aug 2008 – Scio Quam Ltd, Director
A professional services provider supporting AXA, a financial services firm serving retail consumers and sales distributors (B2B and B2C) in the UK regulated financial services market (life & pensions) serviced by c3,500 UK staff in various UK sites.
Mar 2003 to Dec 2007 – Know How, Director.
An innovative professional services business providing systems design, business process automation, workflow/document management, B2C self-service e-Commerce solutions with automated back-office transactioning, and web applications to clients delivering high volume customer services within the regulated financial services and legal services arena.
1997 to 2003 – Brockington & Scott / UEC Industries, Managing Director
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